by Sean Roach | Mar 16, 2019 | Blog, Client Journey, Working with Clients
If you’ve been missing the “Rants” part of Roach Rants lately, today is your day! Recently, I called a business services company to scope out some initial information around their product. I eventually got the information I needed, but along the way the customer...
by Sean Roach | Apr 25, 2018 | Blog, Working with Clients
Even in the business world, don’t you prefer for the people you deal with to treat you as a person? Then make sure to do the same. The concept of “do unto others” is the Golden Rule for a reason. Following it helps you build meaningful, rewarding...
by Sean Roach | Feb 14, 2018 | Blog, Increase Your Success, Working with Clients
I know not every Roach Rants is an actual rant, but this one is! (Click here for my last real rant!) So how many times has this happened to you? You’re at a conference or in a meeting with your team, and you start brainstorming collaborations, new business...
by Sean Roach | Nov 8, 2017 | Blog, Client Journey, Working with Clients
This is the third part of our three-part series on the Client Journey. You can find part one here and part two here. Over the last few weeks, we’ve been talking about the Client Journey. To wrap up, I want to put everything we’ve learned together in one...
by Sean Roach | Oct 25, 2017 | Blog, Client Journey, Working with Clients
Following on from last week, we’re ready to take the next step.You presented the case for your product, made the sale and turned your Prospect into a Customer. Mission accomplished, right? WRONG. You’ve only completed the first leg of the client journey. Your...
