by Sean Roach | Mar 16, 2019 | Blog, Client Journey, Working with Clients
If you’ve been missing the “Rants” part of Roach Rants lately, today is your day! Recently, I called a business services company to scope out some initial information around their product. I eventually got the information I needed, but along the way the customer...
by Sean Roach | Nov 8, 2017 | Blog, Client Journey, Working with Clients
This is the third part of our three-part series on the Client Journey. You can find part one here and part two here. Over the last few weeks, we’ve been talking about the Client Journey. To wrap up, I want to put everything we’ve learned together in one...
by Sean Roach | Oct 25, 2017 | Blog, Client Journey, Working with Clients
Following on from last week, we’re ready to take the next step.You presented the case for your product, made the sale and turned your Prospect into a Customer. Mission accomplished, right? WRONG. You’ve only completed the first leg of the client journey. Your...
